tag:blogger.com,1999:blog-66626729417731248722024-03-20T03:01:26.585-07:00Call Center India - offshore Inbound Outbound call centers services in IndiaCall Center in India,International Call Center in India provides best Offshore Inbound Outbound Call Center Services, Chat Support Services India and Offshore Telemarketing Services.Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comBlogger60125tag:blogger.com,1999:blog-6662672941773124872.post-18754820366586404712012-09-13T22:38:00.006-07:002012-09-13T23:35:33.054-07:00Agent Training In Style of Call Center In India<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxzcjZ1s6K6OQMTjHElbxZIak02IvbnqDd39V0ix-MUnRn1FnNJKbnI39SkVgaEhpVjNZNCT-VSnjfvCc-C2VBrau9Hajiugz6xyIoa6TM38yyinsJxgL7J5aHSQVLDk_sxXAsFqbVSa8/s1600/banner2-map.jpg"><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 400px; height: 224px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxzcjZ1s6K6OQMTjHElbxZIak02IvbnqDd39V0ix-MUnRn1FnNJKbnI39SkVgaEhpVjNZNCT-VSnjfvCc-C2VBrau9Hajiugz6xyIoa6TM38yyinsJxgL7J5aHSQVLDk_sxXAsFqbVSa8/s400/banner2-map.jpg" alt="" id="BLOGGER_PHOTO_ID_5787917256495048002" border="0" /></a><br /><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:trackmoves/> <w:trackformatting/> <w:punctuationkerning/> <w:validateagainstschemas/> <w:saveifxmlinvalid>false</w:SaveIfXMLInvalid> <w:ignoremixedcontent>false</w:IgnoreMixedContent> <w:alwaysshowplaceholdertext>false</w:AlwaysShowPlaceholderText> <w:donotpromoteqf/> <w:lidthemeother>EN-US</w:LidThemeOther> <w:lidthemeasian>X-NONE</w:LidThemeAsian> <w:lidthemecomplexscript>X-NONE</w:LidThemeComplexScript> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:dontgrowautofit/> <w:splitpgbreakandparamark/> <w:dontvertaligncellwithsp/> <w:dontbreakconstrainedforcedtables/> <w:dontvertalignintxbx/> <w:word11kerningpairs/> <w:cachedcolbalance/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> <m:mathpr> <m:mathfont val="Cambria Math"> <m:brkbin val="before"> <m:brkbinsub val="--"> <m:smallfrac val="off"> <m:dispdef/> <m:lmargin val="0"> <m:rmargin val="0"> <m:defjc val="centerGroup"> <m:wrapindent val="1440"> <m:intlim val="subSup"> <m:narylim val="undOvr"> </m:mathPr></w:WordDocument> </xml><![endif]--> <p class="MsoNormal" align="justify"><br /></p><p class="MsoNormal" align="justify">Training agents is one of the most crucial ingredients for delivering enhanced customer satisfaction and we, at <a href="http://www.callcenterinindia.net/">Call Center</a> In India, understand this very well. We implement some of the most effective and globally tested training strategies to prepare our agents for the task ahead. Our training programs are systematically designed to train our agents in the best possible way so that they are able to deliver enhanced customer satisfaction. Our management team and the training department puts in a lot of effort and time to design and implement the training sessions.</p> <p class="MsoNormal" align="justify">Mentioned below are a few key features of our training program.</p> <p class="MsoNormal" align="justify"><b>1. </b>We provide training to our call center agents on the same technology which they would be using after the training program. We have been trying this methodology since a long time and it has always delivered great results. Moreover, agents feel very comfortable when they are transferred to the floor as they are already familiar with the technology and equipments present there.</p> <p class="MsoNormal" align="justify"><b>2.</b> Our managers, team leaders and supervisors always keep on reminding agents of what they need to say during calls. They try to stay on board with as many agents as possible and remind them of things that they need to say or had forgotten to say during the calls. This provides a kind of individual trainer or mentor to each agent.</p> <p class="MsoNormal" align="justify"><b>3.</b> The reports, statistics and call monitoring are of no use if they are not used properly. At our global delivery center, we provide our agents with some quality time during which we allow them to review their performance and provide them with proper feedback. This helps us to run an on-the-job training program. The agents are allowed to listen to some of their own calls which they made on that very day so that they can know what was wrong with it. As the memory of those calls is still fresh in their minds therefore they are able to easily connect with the theme and requirements of the calls.</p> <p class="MsoNormal" align="justify">This was just a glimpse of how we train our agents and make them capable of delivering best call center services India. We believe that our world class training program has been an important factor in making us one of the best outbound and <a href="http://www.callcenterinindia.net/our_services.html">inbound call centers</a> in the BPO industry. 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mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} </style> <![endif]-->Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-89314505140181613672012-02-27T01:26:00.003-08:002012-02-27T01:34:09.870-08:00Success of the Call Centers with Chat Support<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiyMXiensPJR1-bgckPYm5wghykKrGHiDHJ1p3Qk_j4pRPBGMxHg2vN9dqktMzDoQjuu5OGE4Z5mklwbvKdyrHi8gdIapJExjO0nj6jQaim4eYHLLDRRnJptS3XWupcdi-Xe8tIIvU8xL8/s1600/Alvin+Smith.jpg"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 200px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiyMXiensPJR1-bgckPYm5wghykKrGHiDHJ1p3Qk_j4pRPBGMxHg2vN9dqktMzDoQjuu5OGE4Z5mklwbvKdyrHi8gdIapJExjO0nj6jQaim4eYHLLDRRnJptS3XWupcdi-Xe8tIIvU8xL8/s320/Alvin+Smith.jpg" alt="" id="BLOGGER_PHOTO_ID_5713746340542265970" border="0" /></a><br /><div style="text-align: justify;">After the initiation of Google, all the information hunters try to find out relevant modes through which the reply is fast and cost effective. For example, if you scroll a website, you may find a button you can click to access a live customer service representative. Well, this is one of the latest web applications that can answer your questions without picking up the telephone. This is an effective way for small and growing businesses to represent the professional image, and offer the service of a large corporation.<br /><br />The <a href="http://www.callcenterinindia.net/call_center/services/chat_support.html">chat support services</a> are integrated using software that is professionally managed by the web developers. The <a href="http://www.callcenterinindia.net/">call centers</a> of the modern times are using this communication tool to mitigate telephone inquiries. <br /><br /><br /><br />Key reasons to have <span style="font-weight: bold;">Call Centers India</span>, Chat support in your <span style="font-weight: bold;">inbound call center</span>:<br /><br />Highly consistent and inexpensive live chat application software with no setup fee or hidden costs.<br /><br />No software downloads, no installation, no server maintenance, no additional bandwidth required and no hardware upgrades necessary .<br /><br />Provides live chat support remotely from any computer, anywhere in the world via the Internet, even away from your office.<br /><br />Invisibly redirect your site visitors to the more important web pages on your website<br />Hosted and maintained on high-end servers for fastest response time with no overloading<br />User-friendly interface and effortless navigation, no technical background or knowledge is necessary.<br /><br />Focus your efforts on growing your business and servicing your customers while we manage your website and phone inquiries.<br /><br />All the <span style="font-weight: bold;">chat support services</span> are professionally managed by technicians and the adept customer service representatives. They can handle the customers and allow them to leave the inquiries directly. If the support needed is technical, the agents will guide them right then or take some time to allow a special access to a different department. Big companies employ the technology of chat support to improve their customer service and sales interactions. There are many customers who stopover a website for immediate answers and need attention. This option with an <a href="http://www.callcenterinindia.net/call_center/services/inbound_call_center.html">inbound call center</a> is seamless for those businesses that are understaffed and wish to save money. A small feature like this can translate into a better image for your company as well as increased sales.<br /><br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-47340243253618247322012-02-06T02:14:00.000-08:002012-02-06T02:20:14.707-08:00Outsourcing to Offshore Telemarketers: A Better Option for your business<div style="text-align: justify;"><span style="font-weight: bold;">Outbound call centers</span> are abounding in many parts of the globe. They help many business organizations worldwide for their marketing needs. Most of these call centers are being run by professional telemarketers that have amassed a substantial amount of knowledge and understanding about different verticals through training and experience. Still, one of the main questions of business owners is whether to outsource their telemarketing services to an inshore or offshore outbound call center.<br /><br />Many have already outsourced their business’ sales services to an inshore outbound call center. However, the possibility and outcome of the sales campaign from these inshore telemarketing firms may be not as promising as outsourcing to offshore companies. There are many reasons why hiring the services of these professional telemarketers that are outside the jurisdiction of one’s locale or country is better than going for inshore telemarketing services.<br /><br />Let us take a look at these reasons to gain a better understanding about this concept.<br /><br /><br /><span style="font-weight: bold;">1.</span> <span style="font-weight: bold;">Offshore telemarketing firms provide complete experience and mastery over a certain business sector.</span><br /><br />I highly recommend you evaluate this particular blog post really carefully, the challenge and the plans have several varieties. Most offshore telephone marketing firms provide telemarketing services to a worldwide clientele. This makes their knowledge, understanding, and experience to not be limited within their own city’s walls. Hence, these <a href="http://www.callcenterinindia.net/call_center/services/offshore_telemarketing.html">offshore telemarketers</a> have already gained the necessary requirements and qualifications to know about their clientele’s targeted business sectors.<br /><br /><span style="font-weight: bold;">2.</span> <span style="font-weight: bold;">Offshore telemarketing services have great understanding about various lifestyles and cultures from different countries.</span><br /><br />If a business wants to target other companies that aren’t within their country or city’s jurisdiction, these offshore telemarketing firms have the experience and knowledge of other cultural and economic standards. This provides businesses to gain that much needed competitive edge that enables them to expand their businesses worldwide.<br /><br /><span style="font-weight: bold;">3.</span> <span style="font-weight: bold;">Telemarketing firms that are outside one’s locale can continue its operations even when the business’ operations have stopped for the day.</span><br /><br />Most <a href="http://www.callcenterinindia.net/call_center/services/offshore_telemarketing.html">offshore telemarketing</a> firms have services that continue even at the dead of night. These firms are able to effectively target countries that are located from halfway around the world. So if one’s business has already stopped its operations for the day, these telephone marketing firms have ready and willing call center agents to pursue in getting quality business deals for their clientele.<br /><br /><span style="font-weight: bold;">4. Offshore telemarketing costs are far more inexpensive than inshore services.</span><br /><br />Hiring the services of a telemarketing firm outside a certain business’ locale has been seen to have lesser costs compared to hiring within the city or country. There have already been many reports that overall costs of offshore telephone marketing companies are that of 25% lesser than most inshore telemarketing services in the US alone.<br /><br /><span style="font-weight: bold;">5.</span> <span style="font-weight: bold;">Many foreign telemarketing firms have multilingual support and a great mastery of the English language at the same time.</span><br /><br />Since these telephone marketing companies are outside a country’s jurisdiction, most of these firms have multilingual support that will enable one’s business to target clients and prospects that are having trouble understanding the English language. In addition to knowing other languages, a normal prerequisite for these telemarketing firms is the mastery of the English language for their call center agent as it’s the most widely used language in the world.<br /><br />These are but a few reasons why outsourcing to offshore telemarketing firms is better than searching for an inshore one. For a business to gain success and growth in a worldwide scale, outsourcing to these foreign firms is the best thing that they can do for their sales campaigns.<br /><br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-18705736337466657162012-01-30T22:52:00.000-08:002012-01-30T22:55:43.715-08:00The Master Key to Outsource Inbound Call Center-Call Centers India<div style="text-align: justify;">Customer administration in diverse behaviors brings you long term partnership and healthy profits. In order to reach the extreme heights through effective advanced channels, you need a guardian that redirects your business to a stable position. And especially if your firm is looking for a string hold <a href="http://www.callcenterinindia.net">BPO services in India</a>, then the answer is Call Centers India. <br /><br />While customer support remains its leading offer, Call Centers India has been fascinating business establishments requiring order taking, <span style="font-weight: bold;">inbound call center services</span> and <span style="font-weight: bold;">outbound call center services</span> coupled with E-mail support, chat support, help desk, live answering services and technical support. The call center provider soon will be introducing customized price packages designed to suit the budget of each client across the globe.<br /><br />Our professional lineup can fetch your business to a brand level. Let a fluent English speaker handle the public relations process with the creative team market your business. Experience the call center services with personalized solutions and attract the existing customers to your side. Technology is a pillar in the foundation of our ethical business that brings freshness and innovation in the style of our working with the customers. Our two-way and responsive approach to problem-solving of customers motivates innovative and effective solutions. Clients appreciate this approach since, it means we are listening to their needs and conveying their voice to the impending customers.<br /><br />How our <a href="http://www.callcenterinindia.net/call_center/services/inbound_call_center.html">inbound call center services</a> can help your firm to develop:<br /><br />.More than a decade of experience in call center industry<br />.Internationally recognized inbound call center services<br />.Helpful to achieving sales target across the global market<br />.Experience and adept professionals<br />.Assuring about accurate outbound call center services<br />.Save up to 60% at inbound call center services cost<br /><br /><a href="http://www.callcenterinindia.net">Call Centers India</a> provides eminent BPO solutions in the areas of inbound calling, outbound calling, telemarketing, software development; Outsourcing Services for industries such as finance, insurance, retail, IT, communications, etc. Call Centers India has proficient experts for BPO and call center executives that ensure a quick and effective outsourcing project. Get to know more by visiting us at http://www.callcenterinindia.net <br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-24015377650935927592012-01-20T00:01:00.000-08:002012-01-20T00:08:27.593-08:00Call Center Outsourcing – Explaining the Optimistic Side<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://www.callcenterinindia.net"><img style="display: block; margin: 0px auto 10px; text-align: center; cursor: pointer; width: 266px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjC6m-9RAsTnj9M8vGrwQTOulneKDNxZwhS8o0IrJd89G0OaL-xSsKL4t0-YX5ibkviXWHxFOK0I1DBjZNFwo3dfRwgq77PQ6RKxq7IBon7q3vHWkfG1REYWIP_EwvHWRBa4B6_b-4zbuA/s320/Alvin+Smith.jpg" alt="" id="BLOGGER_PHOTO_ID_5699622890028291218" border="0" /></a><br /><div style="text-align: justify;"><span style="font-weight: bold;">Call center outsourcing</span> is a very common phenomenon that is gaining an acclamation for initiating the importance of these customer service units into the mainstream business.<br />The importance is better explained with a special attention to the necessity of the businesses that needs a third-party to look after their hardcore competencies that are related to customer service and related matters.<br /><br />As this trend is much considered as a business strategy, we can easily feel that this is an endless demand in the realm of <span style="font-weight: bold;">customer service industry</span>. <a href="http://www.callcenterinindia.net/">BPO Services</a> has gone much better and standards have been maintained with the sophisticated technology.<br />Here are some of the positive aspects that are considered to be very applicable in all the commercial establishments believing in customer orientation.<br /><br />Time Miscellanies of <a href="http://www.callcenterinindia.net/">BPO call centers</a>: Outsourcing is suitably the best option when your business is spread across the globe and your clients are all bases in different time zones.<br /><br />Customer assistance at all times can be easily delivered and it becomes easier for you to achieve the utmost faithfulness of your loyal customers if they are specially treated.<br />As the companies are all operating with twenty-four hour assistance, you can ensure that all the customer inquiries and order taking requests are efficiently handled.<br /><div style="text-align: center;"><br /></div><br /><span style="font-weight: bold;">Preparation is always the priority in BPO services:</span><br /><br />The reputed BPO companies are all prepared to handle your project and makes sure that the targets are fulfilled as directed by the clients. Training is always on top and that is why you get the best results from the skilled supporter of your<br /><br />Starting from recruiting to managing, training to delivery, and all the processes are extremely handled with a positive approach. This ensures that all the phase of micro managing, scheduling, etc. is the professional responsibilities of the outsourced contact center.<br /><br /><span style="font-weight: bold;">Direct Focus on Business development:</span> The BPO entitled to handle the responsibilities of the business development guarantees business leads with their effective strategies that can lead to the faster growth and customer response.<br /><br />The <a href="http://www.callcenterinindia.net/">call centers</a> have a great data base of the customers and they can easily approach a special community that might take a great importance in that specialized product or service.<br /><br /><span style="font-weight: bold;">Technology friendly: </span>The industry dealing with the contact center can trust upon the standard of technology. Present day businesses are all technology friendly and it becomes very reliable for businesses firm to outsource their projects that are adhering to the best technologies.<br /><br /><br />Cally Parkar is associated <span style="font-weight: bold;">with Call centers India</span>. CCI encompasses the range of varied support services such as call center services, F&A Outsourcing, call center outsourcing services, email/chat support, research wings, outbound, BPO services, back office support, Software Development, IVR Services and Infrastructure Management solutions.<br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-9560829936773147612012-01-12T04:26:00.000-08:002012-01-12T04:31:50.630-08:00Customer Surveying Leads To Deliver Offshore Call Center Services<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://www.callcenterinindia.net"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 320px; height: 287px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhlNwXnAS3DJHiLwq8hm7WoSOJ-BdwsCJdwYCRdtQARKMOI1FVgkYSGj1o3b8EcPFxpoiIG9JIraBAVQkujveKszDXV2Ism-hdaTLp9-0RzhhM4b341rJ9a98fQRdEEKZPWcGgE71sVy64/s320/customer-care.jpg" alt="" id="BLOGGER_PHOTO_ID_5696721613874486322" border="0" /></a><br /><div style="text-align: justify;">Customer is the elementary asset of any business style. In order to gain an assertive command over the market condition and the behavior, it is very much essential that a conductive research or survey is initiated so that the future remains safe and controlled. With this witty approach, BPOs dealing with offshore call center services have proved to be better in their project delivery and gained better revenues in the long term. <br /><div style="text-align: center;"><br /></div><br />An effective surveying allows the customers to explain their demands and how they want them exactly. The feedback of the customers can be used repeatedly for many purposes and could be even sold to the companies that have been dong similar research in the same subject.<br />To enhance a better surveying in the call center development process, various surveying tools have been empowered to accomplish many objectives. In addition, these tools, <a href="http://www.callcenterinindia.net/call_center/services/chat_support.html">offshore chat supports</a> to identify and retort immediately to issues raised by customers. This marks in an improved customer experience and diminishes operating expenses, by foiling a high volume of calls correlated to the identical problem. The client retention rate increases a lot more.<br />Some of the benefits of surveying for both inbound call center and outbound call center:<br /><br />1. Accessibility of accurate alerts.<br />2. If an <a href="http://www.callcenterinindia.net/call_center/services/inbound_call_center.html">inbound call center </a>is conducting a survey, they can report the management of unhappy customers, in real time. In addition, the management can improve their services and add better level of customer satisfaction.<br />3. Real-time signals afford notification to management when a money-making or high value customer has a delinquent.<br />4. Emergency can be predicted and businesses can tend to change their strategy to get into a normal state. An outbound call center can explore the roles played by the agents, broken processes or systems, in staffing, procedures and core services.<br />5. Communication of customer comment in true time can be easily guaranteed in an outbound call center.<br />6. Better training can be integrated for the call center agents. This will improve better results and bring lesser companies from the customers.<br />7. Company goals initiated by the <a href="http://www.callcenterinindia.net/call_center/services/inbound_call_center.html">offshore call center services</a> will surely touch the sky.<br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-5281770631396411402011-11-28T23:57:00.001-08:002011-11-28T23:57:06.745-08:00Outbound Contact Centers Outsourcing Growth in Asia <a href="http://ping.fm/if6In">http://ping.fm/if6In</a>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-51597103410628319342011-09-12T05:29:00.000-07:002011-09-12T05:40:47.159-07:00Outsourcing Call Center ServicesTelemarketing outsourcing may be an altogether different venture to those companies which have been experiencing a cold calling from the very beginning. Moreover, selecting an outsourcing service provider can really be difficult at times. You require deciding whether you want to use any local service or a center based in US or to any other offshore call center. It’s solely on your own decision to step in or step out. However, this article aims to offer you few tips on how to select a outsourcing service provider and the services put on offer.<br /><br /><span style="font-weight: bold;">Few Tips on selecting the outsourcing vendor:</span><br /><br />First of all, you require deciding upon the given experience of the team of management as offered by the business process outsourcing company. You should also go through the testimonials. Your next step will be to compare the pricing and that of the competitors as well. This can be the ideal way to make a decision of your own choice.<br /><br /><span style="font-weight: bold;">Tips on selecting the kinds of call center outsourcing services:</span><br /><br />Once you choose a service provider that best fits your own business, you will have to think upon which business functions you would like to get outsourced. Below, you will be able to get few ideas of the ways that will help you to get started with the<span style="font-weight: bold;"> call center outsourcing</span>.<br /><br /><br /><span style="font-weight: bold;">Lead Generation:</span><br /><br />The lead generation services form to be one of the smartest choices amongst given array of essential call centre outsourcing services. Hence, lead generation is a smart new step in carrying out business processes. Call centers will be hiring the telemarketers who will be helping your company to generate the new leads and thereby qualify to the existing data.<br /><br />Many service providers will be typically charging on a per hour basis for the service delivered by the outbound agents. On the other hand, some of the providers will be offering the pricing via the pay for the performance model. This process will be allowing you to only pay for the generated leads. However, you have to be careful while selecting your outsourcing vendor. You need to be cautious about the companies that offer such pricing as most of them belong to the list of the less reputable ones.<br /><br /><br /><span style="font-weight: bold;">Telemarketing Surveys</span><br /><br />It may that you’re not ready to get the high end activities outsourced. Outsourcing telemarketing surveys will be a great way to start with outsourcing activities. A typical polling campaign or survey will be involving your own call center of choice thereby placing the outbound calls to the target market and the prospects in general. This process can bring about the maximum propensity for business success. Make sure that all your questions are not at all biased so as to the lead the recipients to answer in one way or the other.<br /><br /><br /><span style="font-weight: bold;">Market Research:</span><br /><br />It is market research that stands extremely significant to understand your customers and your business. You may even utilize your earlier telemarketing surveys or may coordinate an entirely new campaign to function in understanding with your project on market research.<br /><br />To know more about <span style="font-weight: bold;">BPO services</span> and <span style="font-weight: bold;">call center services</span> you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call center services.Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-5548811640313256662011-04-22T02:25:00.000-07:002011-04-22T02:28:58.288-07:00Inbound Call Center Services help you retain your customersIf you are keen to reduce customer support costs, using a call center can help you to maintain acceptable service levels at an affordable cost.<br /><div style="text-align: justify;"><br />The International Customer Management Institute recently released the Self Service and Multichannel Contact Center Report. 79.5 per cent of the 400 plus respondents revealed that their customer care operations provided customers with self-service opportunities.<br /><br />Whether you choose to do so or not, an Inbound call center help you retain your customers by providing them with timely service.<br /><br /><br />An <a href="http://www.callcenterinindia.net">inbound call center</a> is one which only receives incoming calls. Let's take a look at the advantages of using its services-<br /><br />* In case you receive customer calls after business hours, an inbound call center can help you address their queries. Whether they require technical support, or wish to place an order, they can be serviced by the call center executives at any time of the day or night.<br /><br />* If you want to choose a more affordable option, you could consider an interactive voice response system. However, your customers may have to press many menu options before they reach an actual person. Some of them may find this process too time-consuming and hang up.<br /><br />* You should know that you will have to pay more if you exceed a previously agreed upon volume of calls. Other cases in which an additional charge will be levied are if special services are provided or if the average talk time per call is more than the one mentioned in the contract.<br /><br />* A service level agreement will help you to monitor the performance of inbound call center services. You can then decide whether you wish to modify or renew the contract with the company. Draft one which is specific, so that you know the response time your customers can expect.<br /><br />* Choose a company which has competent technical personnel, who can handle your voice and non-voice technical support facilities. In case the company is based abroad, check that the employees have received training so that your customers can understand their accents.<br /><br />* Compare quotes of a few inbound call centers before you make up your mind. However, also factor the company's reputation in your decision, so that you can be sure about the quality of service you customers will receive.<br /><br />Inbound call center Services can free you from a mundane task, so that you can concentrate on other responsibilities. Hire experts in customer support, so that your customers have a positive service experience.<br /><br />Providence BPO has over a hundred professionals to provide customized solutions for your needs, so that you can offer customer service round the clock!<br /><br />Cally Parkar provides all the information about call center services and to know more about inbound and <a href="http://www.callcenterinindia.net">Outbound call centers</a> he recommends to visit http://www.callcenterinindia.net<br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-3500047000437291732011-03-09T03:51:00.000-08:002011-03-09T03:59:13.397-08:00Inbound Outbound Customer Service Call Center – An Outlook<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://www.callcenterinindia.net"><img style="display: block; margin: 0px auto 10px; text-align: center; cursor: pointer; width: 183px; height: 275px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgI_H-ICT3QBIOUwKC51fJGit-wmHGYE_ALx4X0hS_zhf4SeatntIqGEGzZ0Xu74Fi1YP3azOF_ofNu6tjeJ0yZmXedYiKaBj6E30E6vPNLQyYph66II5PuSvMoe1GUc4Deu3zTu20uc4c/s320/call+center+cc.jpg" alt="" id="BLOGGER_PHOTO_ID_5582046812737932482" border="0" /></a><br /><br /><div style="text-align: justify;">Customer service call center is a way to effectively solve the problems incurred by clients/customer with their products and or services. Any company – whether big or small – should have a customer service call center to generate and assist customers with customer support and efficient services. A lot of businesses are taking advantage of offshore outsourcing services – this way; they can focus on their core business and cut down on overheads.<br /><div style="text-align: center;"><br /></div>A lot of companies have actually streamlined their approach to partnering with offshore outsourcing services. Companies should first decide on their needs before they opt for a customer service call center. A lot of companies look for budget solutions to suit their needs -this way they can easily solve their customer's needs and also take care of their expenses. Technical problems are consistently arising after the product-sale and the business itself can justify the services.<br /><br />It is no secret that companies are searching for low-cost customer service solutions to create a better customer services – thanks to offshore outsourcing services, this is possible.<br /><br />Retaining customers is a must, and having a customer service call center is one way to do it. If companies fail to retain present customers, they will definitely suffer in the long run. Companies that are able to support their customers by taking advantage of offshore outsourcing services will win the hearts of their customers. Customer service call center might seem like a small activity but it can earn a huge applause and guarantee colossal returns. Customer service call center activities retain old customers and help build future customers/clients.<br /><br />Customer service call center representatives have to be very smart, talented, genuine and highly skilled in handling difficult customers (every business has difficult customers). A couple of offshore outsourcing services hire employees that are not only great at helping out customers, but are also very great at handling cantankerous customers as well. Many offshore customer service call center solution also employ state of the art technology and sheer professionalism in order to create an environment that will meet the various demands of valued customers/clients. Another great quality of offshore customer services is their commitment of time and completion of tasks.<br /><br />There are a variety of activities involved in a contact center service and all of these activities are dealt with equal efficiency through reputable offshore outsourcing services. As a matter of fact <a href="http://www.callcenterinindia.net">offshore call center outsourcing</a> services have to work according to their client's specifications – but of course, small variations and modifications are allowed.<br /><br />The various contact center services offered to doctors and lawyers are usually appointment fixing, query answering, registration, appoint reconfirmation etc. Your business does not have to be gigantic in order to take advantage of offshore outsourcing solutions.<br /><br /><a href="http://www.callcenterinindia.net">Call Centers India</a> has been in the call center outsourcing business for more than ten years and know the strategies of keeping customers happy. So take advantage of offshore outsourcing services and watch your business grow. The diversified activities offered by CCI include Inbound Outbound Call Center Services, media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.<br /><br /><br /><br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-64704746022182760512011-02-18T02:27:00.000-08:002011-02-18T02:34:18.955-08:00Call Centers: Empowering Customer-Business Relationships<div style="text-align: justify;">Customers can create or ruin your business. They make your business by buying or choosing your services and ruin it by going to your competitor.<br /><br />So true, isn't it?<br /><br />In this competitive era, the significance of customers and their satisfaction<span style="display: block;" id="formatbar_Buttons"><span class="" style="display: block;" id="formatbar_JustifyFull" title="Justify Full" onmouseover="ButtonHoverOn(this);" onmouseout="ButtonHoverOff(this);" onmouseup="" onmousedown="CheckFormatting(event);FormatbarButton('richeditorframe', this, 13);ButtonMouseDown(this);"><img src="img/blank.gif" alt="Justify Full" class="gl_align_full" border="0" /></span></span> Everybody is trying hard to woo his customers and to do this, they place special emphasis on customer satisfaction. They either go by an in-house set up customer care call center services or hire offshore contact centers out of which the latter option has been the most liked option.<br /><br />Their knowledge, skills and infrastructure are meant to fulfill the expanding and broader range of business needs.<br /><br />Call Center Customer Satisfaction of customers is okay, contactl centers work for their elation as they know that customer satisfaction and repetition is not only the very strong and powerful connection; it is mandatory that they recommend you to others as well. Your customers should be your brand ambassadors and promote your products as their own. By C<a href="http://www.callcenterinindia.net">all Center Outsourcing Services</a> you bring in the in-depth market understanding united with emotional and truly productive relationship<br /><br /><span style="font-weight: bold;">Offshore call centers</span> are known for their customer services given their special stress on quality, technology and user experience. Their services are structured for your business and take care of the demands of marketplace, customers and clients.<br /><br />Their agents are well trained, educated and expert in communications. They know how to soothe a customer who is pretty annoyed with a service or how to get the facts right when he thinks that your company may be the worst one on the block.<br /><br />The call centers serve as platform and communication channel between your business and customers. They are your representatives acting on your behalf and letting customers know that you are very much there, listening to them and doing what they want.<br /><br />Discover an entire new way to save your costs and resources while expanding your business with Call Center Operations and Cally Parkar is in charge of development process there. An eminent name in <a href="http://www.callcenterinindia.net">Call Center Solutions</a> and Outsource Outsource <a href="http://www.callcenterinindia.net">Call Center Services</a>, you can be rest assured of high-quality world class customer care services.<br /><br /><br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-60493423229716669582011-02-15T01:36:00.000-08:002011-02-15T01:36:33.438-08:00India: providing extensive range of Inbound Outbound Call center service<a href="http://www.halllc.com/2011/02/india-providing-extensive-range-of-inbound-outbound-call-center-service/">India: providing extensive range of Inbound Outbound Call center service</a>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-71210517360225506962010-12-20T06:49:00.001-08:002010-12-20T06:49:11.347-08:00Inbound Outbound Call Center ProviderAnonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-34588621012068155802010-12-20T06:01:00.000-08:002010-12-20T06:04:55.254-08:00Inbound Call Center - A Smart Way Of Doing Business<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1dM13UBcX8b_ZLkAJZV-A4B_wX_tVYI6wQT2QwJ0sR-ohgdqr7B5JuAFBG2arTKMilr7cIOh8a7v7sFYotGtQ_oW8YrkfYyGLIueeqDleam4zNepIF9zNJpFcKs7GDnA_J8HkZcKqMQ8/s1600/3397774745_a45e0b5a61.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 320px; height: 213px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1dM13UBcX8b_ZLkAJZV-A4B_wX_tVYI6wQT2QwJ0sR-ohgdqr7B5JuAFBG2arTKMilr7cIOh8a7v7sFYotGtQ_oW8YrkfYyGLIueeqDleam4zNepIF9zNJpFcKs7GDnA_J8HkZcKqMQ8/s320/3397774745_a45e0b5a61.jpg" alt="" id="BLOGGER_PHOTO_ID_5552765156154939426" border="0" /></a><br /><div style="text-align: justify;">Nowadays, the business environment is becoming more competitive; business owners are trying to do everything they possibly<br /><br />can in order to cut down labor and infrastructure costs. Outsourcing inbound call center services is really popular today,<br /><br />because dealing inbound or outbound call center service in-house can be quite expensive and deficient. Outsourcing a business<br /><br />inbound call center is a popular practice and a great way of doing business.<br /><br />If your company is considering outsourcing inbound contact center or outbound call center service but is finding it difficult<br /><br />in choosing the right inbound contact center partner, below is a checklist to assist you in identifying a competent inbound<br /><br />contact center -this checklist also applies for identifying outbound services as well:<br /><br /></div><div style="text-align: center;"><br /></div><div style="text-align: justify;"><br /><span style="font-weight: bold;">1. Quality Service</span><br />A reputable inbound services can offer you cost effective services and will also assist you in reducing operating costs.<br /><br /><br /><br /><span style="font-weight: bold;">2. Quality Assurance Service</span><br /><br /><br />You need to understand that communication is the key to customer satisfaction and of course, retention. These agents will be<br /><br />talking to your clients/customers, it s extremely important that they get it right.<br /><br /><br /><br /><span style="font-weight: bold;">3. Technology</span><br /><br /><br />Find out if the inbound call center is using state of the art software, hardware and equipment. Many inbound and outbound<br /><br />call center services claim to use latest technology but they are not being truthful.<br /><br /><br /><br /><span style="font-weight: bold;">4. Reporting</span><br /><br /><br />Find out if the inbound contact center provides day to day reporting to track and measure performance. Also find out if the<br /><br />inbound contact center answer 80 percent of their call in 20 seconds - this is the industry average. Is the company's<br /><br />abandonment rate less than 5 percent? An inbound or outbound contact center service average handling time needs to be within<br /><br />your requirements.<br /><br /><br /><br /><span style="font-weight: bold;">5. Confidentiality</span><br /><br /><br />No business owner wants their business practices, methods, customer lists, leads or intellectual properties to get into the<br /><br />wrong hands. So make sure that you find out if utter confidentiality is maintained. Does the inbound call center service<br /><br />offer a signed a non-disclosure agreement?<br /><br /><br /><br /><span style="font-weight: bold;">6. References</span><br /><br /><br />Inbound or outbound contact center services should be able to provide references. The references should be current and should<br /><br />be similar in size and function to your business. Find out if the previous customers are happy with the services provided by<br /><br />the proposed inbound contact center.<br /><br /><br /><br /><span style="font-weight: bold;">7. Staff</span><br /><br /><br />A reputable inbound or outbound call center service do not hire any ole Okie from the Muskogee to represent your company,<br /><br />they only hire well educated, smart, intelligent, polite and English speaking employees.<br /><br /><br /><br /><span style="font-weight: bold;">8. What other support do they offer?</span><br /><br /><br />Find out what other type of services they offer. If you have clients who do not speak English, you should find out if the<br /><br />Inbound contact center offers other multi-lingual services as well.<br /><br /><br /><span style="font-weight: bold;">9. Cost</span> <br />How much will their services cost?<br /><br /><br /><br /><span style="font-weight: bold;">10. Modus Operandi</span><br /><br />Some inbound center services offer performance based services and some offer services based on client's requirements.<br /><br /><br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-45530771767200388662010-11-19T01:43:00.000-08:002010-11-19T01:47:16.091-08:00Offshore Call Centers Vs In-House Call Centers<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjnmTIXd32hs8nICjm8GmeU7HBZm_3Rkc11VdwBm7jo-ZFP18VklmMq_2U241N4ExCBBATvnVf_yw62xrWG6qF4z8KCc5aN0RA1O7XJWd95PywuwwnMpONH3cpl9w6-FF2GQTG58mmdixM/s1600/bpo.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 116px; height: 116px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjnmTIXd32hs8nICjm8GmeU7HBZm_3Rkc11VdwBm7jo-ZFP18VklmMq_2U241N4ExCBBATvnVf_yw62xrWG6qF4z8KCc5aN0RA1O7XJWd95PywuwwnMpONH3cpl9w6-FF2GQTG58mmdixM/s320/bpo.jpg" alt="" id="BLOGGER_PHOTO_ID_5541195130713146850" border="0" /></a><br /><div style="text-align: justify;">Call centers are extension units of businesses to handle the operations efficiently. The specialization areas of BPO services involve handling the business calls, telemarketing, lead generation,back office support, telemarketing services, technical help desk support and non voice services to help you stand out in the clustered market place by connecting you with potential customer base and satisfying their queries and questions on 24/7 basis.<br /></div><br />Since the initiation of the concept 'outsourcing' <a href="http://www.callcenterinindia.net/">offshore call centers</a> have been under the scrutiny of under the watchful eyes of industry dogs. Some favors the idea of hiring an offshore call center outsourcing services providers while some back the idea of setting an in-house contact center.<br /><br />Here, we have discussed some comparative key-points to understand the finer points of offshore BPO Services and how they could be the best option in handling customer phone calls and providing quality support.<br /><div style="text-align: center;"><br /></div>1) <span style="font-weight: bold;">Cost</span>: Offshore call centers are the greatest source of reducing the cost of business operations. Given the abundance of inexpensive manpower, technology inclined minds, and proficient skillful people, the contact center operations are half the rate of your chosen onshore BPO or in-built contact center set up.<br /><br />There has been talk about BPO compromising on quality, professionalism of services and business ethics but do not you think that these things can happen even if you pay a fortune to an onshore or with an in-house contact center!<br /><br /><br />2) <span style="font-weight: bold;">Geography</span>: Geographically speaking, offshore call centers especially Indian are in better position. Their geographical situation let them have an ideal 12 hour gap of day and night with European countries. They can work on 24/7 basis to ensure continuous and uninterrupted customer services whereas if you hire on-shore call centers, you may need to hire them for two shifts and probably pay double!<br /><br /><br />3)<span style="font-weight: bold;"> Globa</span>l: Nowadays when businesses have gone global and the customers are practically everywhere, contact center services have become even more relevant and mandatory. Outsource Call Center agents are well proficient in English as well as other languages such as French, Polish and Spanish.<br /><br /><br />So, we can figure out that offshore call centers are appropriate for every sort of business and market needs. Problems may arise anywhere, the trick is to understand the demands of market place and identify the right outsourcing partner for your business.<br /><br />Try your contact <a href="http://www.callcenterinindia.net/">call center service provider</a> carefully. Set aside a plan of services and close the deal with the one you think can justify with your business needs and market expectations.<br /><br />Discover an entire new way to save your costs and resources while expanding your business with CCI and Cally Parkar is in charge of development process there. An eminent name in Outsource Outsource<a href="http://www.callcenterinindia.net/"> Call Center Services</a>, you can be rest assured of high-quality world class customer care services.<br /><div style="text-align: justify;"><br /><br /><br /><br /><br /><br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-61836208626870894242010-11-01T04:21:00.000-07:002010-11-01T04:24:04.214-07:00Call Center – Do You Know the Top Five Benefits of Outsourcing?In today's environment of cutthroat competition, customer expectations of support and service have reached new highs. Businesses without extraordinary customer support tend to lose favor with consumer, lag behind their competition or even face a survival crisis. Hence, the all-important customer support services can never be overlooked. Your company can set up an in-house call center or outsource such services.<br /><br />Much, however, depends on your available resources including manpower, infrastructure and technical know-how. While large businesses may go in for their own call centers, majority of the mid-sized companies find outsourcing a much viable option.<br /><br />Listed below are five advantages of outsourcing call center:<br /><br /><br />1. <span style="font-weight: bold;">24/7 support to customers across the time zones</span><br /><br />In today's globalized environment, businesses often have customers spread across various time zones and they expect twenty-four hour customer service.<br /><br />Call centers, with 24*7 operating model, ascertain that customers get the required assistance whenever and wherever they need them. Such activities help cement ties between the consumers and the company and retain them in the long run.<br /><br />2. <span style="font-weight: bold;">Save on cost of establishing in-house call center</span><br /><br />Establishing an in-house call center involves heavy investment on infrastructure and hiring and training of required personnel. This results in diversion of crucial resources from the core operations of the company.<br /><br />Outsourcing these tasks to call centers takes care of the entire process of preparation, relieving the company of the headache of putting in place every small element and managing the operations all along.<br /><br />3. <span style="font-weight: bold;">Tap into required expertise</span><br /><br />Maintaining an in-house call center is treated as an extra responsibility for businesses. On the other hand, call centers that are exclusively devoted to these operations treat it as their primary task, concentrating all their energies to deliver very high quality service. It is almost impossible for your company to reach that level of expertise. Thus, outsourcing call center services ensures excellent customer support services.<br /><br />4. <span style="font-weight: bold;">Focus on your core competence</span><br /><br />It is important for every company to focus on its core competence and rely on outside experts to handle tasks that are not part of the core. Call center is one such area that should be outsourced since making and receiving calls is their bread and butter and it would be tough for you to match the quality of service they generally deliver.<br /><br />5. <span style="font-weight: bold;">Utilize advanced and specialized services</span><br /><br />The bouquet of specialized and advanced services that call centers offer today go beyond expectations of the company. In fact, one has to be very careful in making the right choice of the vendor and the collection of services. The right kind of partnership with the appropriate vendor can contribute towards the success of the company at large.<br /><br />It is not for nothing that <a href="http://www.callcenterinindia.net">call centers</a> are becoming the new buzzword in the world of business. The positive contribution they make to companies far outweigh the investment made in hiring them as partners in business. Specialized call centers are here to stay and help you succeed.Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-26954543774173533042010-10-19T01:41:00.000-07:002010-10-19T01:49:48.008-07:00Call Center India - Leading Call Center Outsourcing Services Provider<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEkbd7qtokZpcrLyuzYfzBE1JoocguMxCPHLb5KaxiStGXcgxGsgMGcLIhOB5EZtyMgM1Vy4VJlL4rq73RzV-CM1p46bnVme5fsTjPVxtxBetepuLlLYf9amu_0tMZ56bQFbVrYEpy6o8/s1600/call-center-india.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 495px; height: 240px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEkbd7qtokZpcrLyuzYfzBE1JoocguMxCPHLb5KaxiStGXcgxGsgMGcLIhOB5EZtyMgM1Vy4VJlL4rq73RzV-CM1p46bnVme5fsTjPVxtxBetepuLlLYf9amu_0tMZ56bQFbVrYEpy6o8/s320/call-center-india.jpg" alt="" id="BLOGGER_PHOTO_ID_5529676488677681266" border="0" /></a><br /><div style="text-align: justify;">With numbers of BPO sectors around, maintaining the yardsticks of the best call center outsourcing services is getting difficult day by day. Many of them would love to lure you with price reduction, some with free discounts on bulk services and some with additional services at no extra costs tag lines. We are sure you might be facing the dilemma of what to choose <span style="display: block;" id="formatbar_Buttons"><span class="" style="display: block;" id="formatbar_JustifyFull" title="Justify Full" onmouseover="ButtonHoverOn(this);" onmouseout="ButtonHoverOff(this);" onmouseup="" onmousedown="CheckFormatting(event);FormatbarButton('richeditorframe', this, 13);ButtonMouseDown(this);"><img src="http://www.blogger.com/img/blank.gif" alt="Justify Full" class="gl_align_full" border="0" /></span></span>and what to leave as deciding upon a call center is a very important business decision. A right <span style="font-style: italic;">call center </span>can help your business grow while a wrong move can leave your reputation and foundation in shambles.<br /><br />While everyone is out there boasting of state of the art infrastructure, advanced technology and proficient man power, we present you here some of the most important points to consider when you hunt for one of the best <a href="http://www.callcenterinindia.net/">inbound call center</a> or <a href="http://www.callcenterinindia.net/">outbound services providers</a>. Do not forget to refer this checklist when you start searching for your right outsourcing partner.<br />Related Coverage<br /><div style="text-align: center;"><br /></div><br /> * <span style="font-weight: bold;">Offshore Call Centers and Outsource Call Center Service</span><br /> Offshore call centers provide pioneering, value added solutions to increase efficiency and boost the graph of your company in the market. Outsourcing call center services helps you to cut on board costs and able to save more time for more important business tasks rather than documentation or backlog.<br /><br /> * <span style="font-weight: bold;">Offshore Call Centers And Outsource Call Center Service</span><br /> Offshore call centers provide pioneering, value added solutions to increase efficiency and boost the graph of your company in the market. Outsourcing call center services helps you to cut on board costs and able to save more time for more important business tasks rather than documentation<br /><br /><br /> * <span style="font-weight: bold;">How to Outsource Call Center Work Successfully</span><br /> One of the most lucrative strategies a business can employ is to outsource call center work. Whether your business is large or small, a call center can help to keep customers satisfied in many aspects of your service to them. You can use a call center to deal with technical support queries, to take orders for products or to telemarket your product to thousands of potential customers. Whatever the nature of your business is, a call center can be a very reliable and profitable resource.<br /><br /> * <span style="font-weight: bold;">Ten Top Things to Consider before finalizing Call Center Outsourcing Vendor</span><br /> Outsourcing customer centric services and other part of work is more of a need than trend now. It is a very important decision which could have an everlasting impact upon your work operations, market reputation and profitability. So, we present ten tips for you to ponder upon to consider before you close on the search of the right call center outsourcing partner for you.<br /><br /><br />1. <span style="font-weight: bold;">Performance</span>: We are sure that won't be easy to decide. See their past records. Check with their clients they have worked with. Ask directly from them if their lead generation services has yield any sales profits to the respective company. Performance is a tangible asset. You can determine with their performance tracking sheets if they have been really true to their claims or selling half lies. Study their agents and try to determine their soft skills and levels of training they have been trained up to. If you think you do not see any extraordinaire skills to match to your requirement, visit another doorstep.<br /><br />2. <span style="font-weight: bold;">Growth</span>: Track the growth of the call centers and the clients they have been associated with. Growth is the ultimate reason one hire the call center for. If you think, sales and customers are in positive and sync with the services, go for it. If a call center has not registered any performance for itself, how it could be right for your business?<br /><br />3. <span style="font-weight: bold;">Business Reputation</span>: One of the most important thing you can do to analyze the business connection and reputation of the organization is to check their online status. Just Google them and see, what others have to say about their services but do not take it as a final conclusion as negative comments can be malicious attempt by the competitors or disgruntled ex-employee and positive comments can be self praise! A sure shot thing would be checking with their clients. How many clients have come back with their projects? Since how many years the clients are hiring them for their projects? These common place question can give you in-depth insights regarding the fitness of call center outsourcing partner.<br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-22657498370164589492010-10-12T03:37:00.000-07:002010-10-12T03:42:59.360-07:00<div style="text-align: justify;">A one of the biggest <a href="http://www.callcenterinindia.net/">International call center</a> company in call center industry. Call Center India is active from last 17+ years with its quality assurance call center services.<br /><br />Call Center India offers <a href="http://www.callcenterinindia.net">outbound call center services</a> at lowest possible cost in industry. With having vast experience in outsourcing outbound call center services, we have earned expertise to deliver low cost outbound call center services without any negative effect on accuracy.<br /><br />Outsource to Call Center India, You can save cost on following <a href="http://www.callcenterinindia.net">outbound call center</a> services:<br /><br />Products and service promotion<br />Direct email follow-up<br />Gathering information<br />Analysis of market and survey<br />Appointment setting<br />Outbound telemarketing services<br />Lead generation services<br />Customer service<br />Phone Answering<br />Debt collection<br />Claims Processing<br />Consumer Response<br />Order Taking<br />Web Receptionist<br /><br />Call Center India is the leading outbound <a href="http://www.callcenterinindia.net">call center service provider</a> to its clients of all over the world with 100% satisfaction and privacy. We have satisfy hundred clients of various industries like travelling, automobiles, telecommunication, commercial, financial, aeronautical, hospital, insurance etc through our outbound call center services. More information available at: http://www.callcenterinindia.net/call_center/services/inbound_call_center.html Here are the benefits of outsourcing outbound call center to Call Center India:<br /><br /><span style="font-weight: bold;">You can save up to 60% on total operating costs</span><br />We are record and monitor each and every call for the reference of our clients<br />You can get quality results because we have proficiency in marketing, selling and communication<br />We have flexible pricing option like hourly, weekly and monthly basis you can choose which is best suited to you Experienced and multilingual team call center experts who are dedicated to work on 24x7x365 basis Ensuring safety and security of your important information and data<br /><br />Contact us, If you have any query about our outbound call center services, ask for free quote by sending email at: info@callcenterinindia.net or feel free instant quote from: http://www.callcenterinindia.net<br /><br /><br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-17423885230495705992010-10-01T04:34:00.000-07:002010-10-01T04:39:09.034-07:00Five Ways to Know the Type of Call Center Services<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgE_1UpG0esl67BycWvQnqVfnU9F1uJEWDqzspARXtknlP8XzRobh592uqZjwWG-cRD3rdilo1WHvD_-X6Z8R7ntx1kiR9OdCQZWzAjEMCuvrSV6YCfi-erqiVdeptBLSZRK1PBmr1VjXc/s1600/bpo+industry.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 116px; height: 116px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgE_1UpG0esl67BycWvQnqVfnU9F1uJEWDqzspARXtknlP8XzRobh592uqZjwWG-cRD3rdilo1WHvD_-X6Z8R7ntx1kiR9OdCQZWzAjEMCuvrSV6YCfi-erqiVdeptBLSZRK1PBmr1VjXc/s320/bpo+industry.jpg" alt="" id="BLOGGER_PHOTO_ID_5523040751866348818" border="0" /></a><br />Call center services have been much talked about topic for industries, countries and government alike but searching for a right strategic outsourcing partner seems to take better of the minds of business owners. To understand the big, small, better and worst of BPO outsourcing, you need to know your needs and requirement along with the types and salient features of the services they provide. Here, we are going to have an overview of this.<br /><div style="text-align: center;"><br /></div>1) <span style="font-weight: bold;">Outbound and Inbound Call Centers</span><br /><br />Call centers are of two types when calls are made by agents- known as outbound and other, the inbound where calls are received by agents from the customers' end. Outbound call centers basically involve telemarketing services, selling or glean customer information. Inbound encompass customer services, taking customer calls, resolving queries or complaints and just receiving orders. So, you need to know what your company needs.<br /><br />2) <span style="font-weight: bold;">Offshore and homegrown call centers</span><br />BPO can be based in your country, home based or offshore means located in different country and operating your business from there. An offshore center is the source of saved money, time and increased revenues and productivity. There are some backlashes such as cultural issues, language, quality which bug many owners while deciding on outsourcing but thinking strategically and setting up preferences can alter your overall experience.<br /><br />3) <span style="font-weight: bold;">Priority level customer services</span><br />Go with your needs, that is the ultimate thing to succeed while outsourcing. If you have huge demand of customers then, going with the low-cost <a href="http://www.callcenterinindia.net/">Call Center Services</a> can be a fatal step as you may totally put off with the fact, your customers are not getting proper attention. So, create service tiers for your company and then,look for the right <a href="http://www.callcenterinindia.net/">call center provider</a> .<br /><br />4) <span style="font-weight: bold;">Integration with in-house drives</span><br /><br />Outbound call centers are mostly known for products telemarketing and before hiring them to expand your product or services reach ensure that they can work in the line of your traditional marketing strategy and hand in hand with your in-house team to achieve business objectives.<br /><br />5) <span style="font-weight: bold;">Logistics Services</span><br /><br />Different BPO have varied levels of infrastructure, IT systems and technology. You need to know the level or strata of your services to help them assist you better. You can go with one-stop source BPO or prefer to go with the ones which specialize in the respective areas or certain segments.<br /><br />Discover an entire new way to save your costs and resources while expanding your business with Call Center Operations and Cally Parkar in charge of development process there. An eminent name in BPO outsourcing services, you can be rest assured of high-quality world class customer care services.Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-8453722329797090872010-09-27T04:43:00.000-07:002010-09-27T04:58:51.091-07:00Customer Relationship Management in Call CentersCustomer relationship management is an important aspect for making or maintaining healthy relationship with the customers. Without it, the service providers won't be able to function properly.<br /><br />Customer relationship management or CRM is basically referred to the process much in use by the inbound call centers of today. It's a strategy for managing the interaction of a company with its customers. Nowadays, technologies are being used to coordinate the various business processes mainly sales, customer service, technical support and marketing. The main purpose of using CRM is to attract new customers and also to lure the former customers to stay in the fold.<br /><br /><span style="font-weight: bold;">Variants of Customer relationship management</span><br /><br />There are several variants of CRM or customer relationship management that can be used to serve the customers at its best. Today, the methods that are widely used by various call center companies are Sales Force Automation, Marketing, customer care service, social media and Analytics.<br /><br />Sales Force Automation system or SFA are meant to offer vast capabilities of reorganizing the diverse sales processes in an organization. It is even capable of reducing the time, which is normally wasted on manual data entry work. Sales Force Automation System or SFA has a unique feature called Contact Management System. This feature is used to track and record all the stages of sales process for each customer. Some SFA applications include unique features such as territory management, opportunity management, workflow automation, sales forecasting and quote generation.<br /><br />Marketing automations are now being used by various organizations for the purpose of identification of its target customers. Therefore, this process is also considered to be the best tool for generating leads for the sales team. With the help of marketing automation, a call center service provider can easily manage multichannel campaigns like search, direct mail, social media and e-mail. Apart from this, internal marketing resources, collateral and customer loyalty can also be managed by using this innovative technology.<br /><br />Social media mainly refers to the websites that are specifically designed for socializing purpose. Familiar names like that of Twitter and Facebook have emerged to be the perfect platform for spreading the message of a customer. Social media is an effective tool for managing customer relationship since social media sites are used by people to share their opinion on various products and services of a company. Companies have decided to become a part of these conversations to gain high quality sales leads.<br /><br />Customer care or customer support has always been considered to be the core of customer relationship management in a modern call center. In this case, the CRM includes some useful features such as computer telephone integration (CTI), intelligent routing of calls, etc. Some of the companies have even decided to deploy integrated support applications, which is able to deliver knowledge-enabled solutions. Today, the SaaS platforms are used to provide excellent customer service and are now being used by large offshore outsourcing service providers.<br /><br /><span style="font-weight: bold;">Advantages of CRM</span><br /><br />CRM offers numerous advantages to a call center set up. With the help of CRM tools, most companies are able to meet their goals quite easily. First of all, it is capable to simplify the marketing and sales processes, thereby increasing the sales and even adding up the opportunities of up-selling and cross-selling. Hence, CRM even reduces the expenses, which aids higher profitability.<br /><br />The importance of CRM is undeniable. In fact, CRM has developed to be an important tool for the inbound call centers. It allows a company to maintain long term relationship with its customers that further enhances business opportunities.Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-86646769059356902782010-08-09T02:44:00.000-07:002010-08-09T02:44:50.076-07:00Outsourcing Help Desk Support From India<a href="http://www.articley.com/business/outsourcing/outsourcing-help-desk-support-from-india/">Outsourcing Help Desk Support From India</a>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-17607436972100448322010-07-27T00:53:00.000-07:002010-07-27T01:43:41.230-07:00Customer Relationship Management in Call CentersCustomer relationship management is an important aspect for making or maintaining healthy relationship with the customers. Without it, the service providers won't be able to function properly.<br /><div style="text-align: justify;"><br />Customer relationship management or CRM is basically referred to the process much in use by the <a href="http://www.callcenterinindia.net">inbound call centers</a> of today. It's a strategy for managing the interaction of a company with its customers. Nowadays, technologies are being used to coordinate the various business processes mainly sales, <a href="http://www.callcenterinindia.net">customer call center India</a> service, technical support and marketing. The main purpose of using CRM is to attract new customers and also to lure the former customers to stay in the fold.<br /><br /><span style="font-weight: bold;">Variants of Customer relationship management</span><br /><br />There are several variants of CRM or customer relationship management that can be used to serve the customers at its best. Today, the methods that are widely used by various call center companies are Sales Force Automation, Marketing, customer care service, social media and Analytics.<br /><br />Sales Force Automation system or SFA are meant to offer vast capabilities of reorganizing the diverse sales processes in an organization. It is even capable of reducing the time, which is normally wasted on manual data entry work. Sales Force Automation System or SFA has a unique feature called Contact Management System. This feature is used to track and record all the stages of sales process for each customer. Some SFA applications include unique features such as territory management, opportunity management, workflow automation, sales forecasting and quote generation.<br /><br />Marketing automations are now being used by various organizations for the purpose of identification of its target customers. Therefore, this process is also considered to be the best tool for generating leads for the sales team. With the help of marketing automation, a call center service provider can easily manage multichannel campaigns like search, direct mail, social media and e-mail. Apart from this, internal marketing resources, collateral and customer loyalty can also be managed by using this innovative technology.<br /><br />Social media mainly refers to the websites that are specifically designed for socializing purpose. Familiar names like that of <span style="font-weight: bold;">Twitter and Facebook </span>have emerged to be the perfect platform for spreading the message of a customer. Social media is an effective tool for managing customer relationship since social media sites are used by people to share their opinion on various products and services of a company. Companies have decided to become a part of these conversations to gain high quality sales leads.<br /><br />Customer care or <a href="http://www.callcenterinindia.net">customer support services</a> has always been considered to be the core of customer relationship management in a modern call center. In this case, the CRM includes some useful features such as computer telephone integration (CTI), intelligent routing of calls, etc. Some of the companies have even decided to deploy integrated support applications, which is able to deliver knowledge-enabled solutions. Today, the SaaS platforms are used to provide excellent customer service and are now being used by large offshore outsourcing service providers.<br /><br /><span style="font-weight: bold;">Advantages of CRM</span><br /><br />CRM offers numerous advantages to a call center set up. With the help of CRM tools, most companies are able to meet their goals quite easily. First of all, it is capable to simplify the marketing and sales processes, thereby increasing the sales and even adding up the opportunities of up-selling and cross-selling. Hence, CRM even reduces the expenses, which aids higher profitability.<br /><br />The importance of CRM is undeniable. In fact, CRM has developed to be an important tool for the inbound call centers. It allows a company to maintain long term relationship with its customers that further enhances business opportunities.<br /><br /><br /><br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-403441166357375952010-07-13T23:28:00.000-07:002010-07-13T23:37:35.220-07:00The Benefits of Outsourcing Your Outbound Call Center<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibwBZTZqH7tOCDZjFhUKb_U8hW-J9JbTgulxMBTT0F6H8GojQkdvavUH9UMRiGElhgNCjg9XEHNyt3xTIC2ZFnSpQKPQiMdDvWGZF_ThWEdfK3a4l6wylkdojJTUhUUtWkAKSTC5_PXxk/s1600/Benefits_Outsourcing_Outbound_Call_Center1.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 320px; height: 154px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibwBZTZqH7tOCDZjFhUKb_U8hW-J9JbTgulxMBTT0F6H8GojQkdvavUH9UMRiGElhgNCjg9XEHNyt3xTIC2ZFnSpQKPQiMdDvWGZF_ThWEdfK3a4l6wylkdojJTUhUUtWkAKSTC5_PXxk/s320/Benefits_Outsourcing_Outbound_Call_Center1.jpg" alt="" id="BLOGGER_PHOTO_ID_5493647326265952850" border="0" /></a><br />Companies getting other third party outsourcing companies to do the brunt of their call center operations are becoming more prevalent, and this phenomenon has been a source of much debate. Outsourcing is now a key tool for success; it gets the work done in the most cost-effective manner in the most feasible span of time. Hence, it is not surprising that many have recognized its main benefit, which is essentially saving your company’s time, effort and resources. Non-core functions that are routine or too expensive to be performed on site can be outsourced so that you can perform core functions without delay and focus more for your company’s development and progress.<br /><div style="text-align: center;"><br /></div>If you want to save valuable time, effort and resources, then you may want to consider outsourcing your services to an outbound call center. It is just one of the many benefits that an outbound call center offers.<br /><br />With outsourcing, a company doesn’t need to waste time on finding the appropriate workforce. The outsourcing partner provides suitable personnel who will make those outbound calls to the customer base.<br /><br />This always available workforce has already undergone extensive training prior to making those actual calls, so be sure that they are experts at handling all product inquiries from customers over the world. The cost of infrastructure is made minimal even further if expansion happens offshore.<br /><br />Since outsourcing gives you quite a noteworthy workforce, you are inevitably providing your customers a better quality of service. Outsourcing companies have already taken the intricacies of finding and selecting the finest workforce for you. Hence, your customer representatives would always perform up to standard thereby providing your regular and new customers the services that they are worthy of.<br /><br />Time is also not a limiting factor. With an outsourcing outbound call center, often, there is a large manpower to carry out the tasks and accomplish call targets. A lot of skilled workers are especially teeming in widely populated Asian countries, such as India, the Philippines and China. Because of low labor cost and a great number of skillful workers in these countries they have become the common outsourcing destinations. The call centers in these countries are widespread and operational round the clock on a daily basis.<br /><br />While a call center assumes the responsibility of performing your business non-core functions, you are given the opportunity to concentrate on your business core-functions. Your effort, time and capital can now be redirected for use in even more deserving aspects of your company – such as growth, productivity, profit, etc. Being able to focus in other aspects of your company will surely augment your company value, and thus, bring huge profits. Thus, outsourcing does not only save you money from labor and infrastructure costs but also help you, although indirectly, boost the value of your company.<br /><br />When you turn to outsourcing for your non-core functions to an outbound call center, you are granted a competitive edge in the market. With all the benefits it confers, there is no doubt that it is an indispensable tool for success. There is simply no other tool capable of flexibly taking care of your customers inquiries and issues while simultaneously up sell your products.Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-37845102968481409832010-07-09T02:37:00.000-07:002010-07-09T02:39:20.428-07:00What is call center marketing?<div style="text-align: justify;">Call center marketing came about as a solution offered to assist small, medium and large scale business owners in the promotion and marketing of their online or physical products to enable fast and far-reaching success for their clientele. Call centers are made the main point of contact or as a customer interaction center of a particular company.<br /><br />They offer product details, promotions, and marketing tactics to get the product ample publicity among its chosen target audience. They often come up with clear-cut solutions for people who want immediate answer to their many inquiries. These new age marketers aid in maximizing full growth and income potential of their clients by being available for any customer questions, pre-sales, or after sales inquiries.<br /><br />Hence, what they offer is a customized solution to meet the sales challenges and needs of each customer and improve the market itself. This telemarketing is resorted to mainly because it promises improved revenue with the use of inexpensive, ingenious, and eclectic means available online.<br /><br /><span style="font-weight: bold;">Call Marketing Solutions</span><br /><br />For many people, this kind of marketing is a big question mark. What is does it comprises? How can I engage in this form of marketing for my business? For starters, it includes (but is not limited) to telemarketing and a massive email campaigning for lead and sales generation. A lot of these marketing companies utilize top of the line automated systems and tools for sales and lead generation such as voice IP, interactive voice response, advanced speech recognition, and a whole lot more.<br /><br />They also put to good use prevalent marketing surveys which help them in customizing appropriate client sales campaign and marketing approach. Furthermore, they endeavor the promotion of real time sales of each customer's products by utilizing top notch tools in the monitoring and implementation of real time product sales and marketing.<br /><br /><span style="font-weight: bold;">Call Center Marketing Today</span><br /><br />Call center marketing is a very good technique for a particular client who wants to reach a wide spectrum of audience or market.<br /><br />Call center agents or telemarketers comprise of highly skilled professionals in the marketing arena who have undergone stringent training and education on the subject matter. The services offered are impeccable, that is why there is a continuing need for call center marketers nowadays.<br /><br />These professionals facilitate a direct response to product inquiries and any pre or after sales questions every interested and or potential customer might ask. They always ensure that the best marketing options are offered your target market by using competitive marketing techniques and tools that exceeds customer satisfaction needs.<br /><br />This marketing technique also aids in the acquisition of new and prospective clients through effective marketing measures. You will be happy on how they can increase your customer base faster than you could ever imagine. This type of marketing offers a hundred percent guaranteed focal point for effective, flexible, and inexpensive product promotion.<br /></div>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.comtag:blogger.com,1999:blog-6662672941773124872.post-75961781515475393772010-07-07T02:50:00.000-07:002010-07-07T02:50:09.138-07:00Cisco 7940 Basic Tutorial<object style="background-image:url(http://i2.ytimg.com/vi/EoWAS_ZGuLQ/hqdefault.jpg)" width="425" height="344"><param name="movie" value="http://www.youtube.com/v/EoWAS_ZGuLQ&hl=en_US&fs=1"><param name="allowFullScreen" value="true"><param name="allowscriptaccess" value="always"><embed src="http://www.youtube.com/v/EoWAS_ZGuLQ&hl=en_US&fs=1" width="425" height="344" allowScriptAccess="never" allowFullScreen="true" wmode="transparent" type="application/x-shockwave-flash"></embed></object>Anonymoushttp://www.blogger.com/profile/16873271521820742315noreply@blogger.com