Tuesday, October 19, 2010

Call Center India - Leading Call Center Outsourcing Services Provider


With numbers of BPO sectors around, maintaining the yardsticks of the best call center outsourcing services is getting difficult day by day. Many of them would love to lure you with price reduction, some with free discounts on bulk services and some with additional services at no extra costs tag lines. We are sure you might be facing the dilemma of what to choose Justify Fulland what to leave as deciding upon a call center is a very important business decision. A right call center can help your business grow while a wrong move can leave your reputation and foundation in shambles.

While everyone is out there boasting of state of the art infrastructure, advanced technology and proficient man power, we present you here some of the most important points to consider when you hunt for one of the best inbound call center or outbound services providers. Do not forget to refer this checklist when you start searching for your right outsourcing partner.
Related Coverage


* Offshore Call Centers and Outsource Call Center Service
Offshore call centers provide pioneering, value added solutions to increase efficiency and boost the graph of your company in the market. Outsourcing call center services helps you to cut on board costs and able to save more time for more important business tasks rather than documentation or backlog.

* Offshore Call Centers And Outsource Call Center Service
Offshore call centers provide pioneering, value added solutions to increase efficiency and boost the graph of your company in the market. Outsourcing call center services helps you to cut on board costs and able to save more time for more important business tasks rather than documentation


* How to Outsource Call Center Work Successfully
One of the most lucrative strategies a business can employ is to outsource call center work. Whether your business is large or small, a call center can help to keep customers satisfied in many aspects of your service to them. You can use a call center to deal with technical support queries, to take orders for products or to telemarket your product to thousands of potential customers. Whatever the nature of your business is, a call center can be a very reliable and profitable resource.

* Ten Top Things to Consider before finalizing Call Center Outsourcing Vendor
Outsourcing customer centric services and other part of work is more of a need than trend now. It is a very important decision which could have an everlasting impact upon your work operations, market reputation and profitability. So, we present ten tips for you to ponder upon to consider before you close on the search of the right call center outsourcing partner for you.


1. Performance: We are sure that won't be easy to decide. See their past records. Check with their clients they have worked with. Ask directly from them if their lead generation services has yield any sales profits to the respective company. Performance is a tangible asset. You can determine with their performance tracking sheets if they have been really true to their claims or selling half lies. Study their agents and try to determine their soft skills and levels of training they have been trained up to. If you think you do not see any extraordinaire skills to match to your requirement, visit another doorstep.

2. Growth: Track the growth of the call centers and the clients they have been associated with. Growth is the ultimate reason one hire the call center for. If you think, sales and customers are in positive and sync with the services, go for it. If a call center has not registered any performance for itself, how it could be right for your business?

3. Business Reputation: One of the most important thing you can do to analyze the business connection and reputation of the organization is to check their online status. Just Google them and see, what others have to say about their services but do not take it as a final conclusion as negative comments can be malicious attempt by the competitors or disgruntled ex-employee and positive comments can be self praise! A sure shot thing would be checking with their clients. How many clients have come back with their projects? Since how many years the clients are hiring them for their projects? These common place question can give you in-depth insights regarding the fitness of call center outsourcing partner.

Tuesday, October 12, 2010

A one of the biggest International call center company in call center industry. Call Center India is active from last 17+ years with its quality assurance call center services.

Call Center India offers outbound call center services at lowest possible cost in industry. With having vast experience in outsourcing outbound call center services, we have earned expertise to deliver low cost outbound call center services without any negative effect on accuracy.

Outsource to Call Center India, You can save cost on following outbound call center services:

Products and service promotion
Direct email follow-up
Gathering information
Analysis of market and survey
Appointment setting
Outbound telemarketing services
Lead generation services
Customer service
Phone Answering
Debt collection
Claims Processing
Consumer Response
Order Taking
Web Receptionist

Call Center India is the leading outbound call center service provider to its clients of all over the world with 100% satisfaction and privacy. We have satisfy hundred clients of various industries like travelling, automobiles, telecommunication, commercial, financial, aeronautical, hospital, insurance etc through our outbound call center services. More information available at: http://www.callcenterinindia.net/call_center/services/inbound_call_center.html Here are the benefits of outsourcing outbound call center to Call Center India:

You can save up to 60% on total operating costs
We are record and monitor each and every call for the reference of our clients
You can get quality results because we have proficiency in marketing, selling and communication
We have flexible pricing option like hourly, weekly and monthly basis you can choose which is best suited to you Experienced and multilingual team call center experts who are dedicated to work on 24x7x365 basis Ensuring safety and security of your important information and data

Contact us, If you have any query about our outbound call center services, ask for free quote by sending email at: info@callcenterinindia.net or feel free instant quote from: http://www.callcenterinindia.net



Friday, October 1, 2010

Five Ways to Know the Type of Call Center Services


Call center services have been much talked about topic for industries, countries and government alike but searching for a right strategic outsourcing partner seems to take better of the minds of business owners. To understand the big, small, better and worst of BPO outsourcing, you need to know your needs and requirement along with the types and salient features of the services they provide. Here, we are going to have an overview of this.

1) Outbound and Inbound Call Centers

Call centers are of two types when calls are made by agents- known as outbound and other, the inbound where calls are received by agents from the customers' end. Outbound call centers basically involve telemarketing services, selling or glean customer information. Inbound encompass customer services, taking customer calls, resolving queries or complaints and just receiving orders. So, you need to know what your company needs.

2) Offshore and homegrown call centers
BPO can be based in your country, home based or offshore means located in different country and operating your business from there. An offshore center is the source of saved money, time and increased revenues and productivity. There are some backlashes such as cultural issues, language, quality which bug many owners while deciding on outsourcing but thinking strategically and setting up preferences can alter your overall experience.

3) Priority level customer services
Go with your needs, that is the ultimate thing to succeed while outsourcing. If you have huge demand of customers then, going with the low-cost Call Center Services can be a fatal step as you may totally put off with the fact, your customers are not getting proper attention. So, create service tiers for your company and then,look for the right call center provider .

4) Integration with in-house drives

Outbound call centers are mostly known for products telemarketing and before hiring them to expand your product or services reach ensure that they can work in the line of your traditional marketing strategy and hand in hand with your in-house team to achieve business objectives.

5) Logistics Services

Different BPO have varied levels of infrastructure, IT systems and technology. You need to know the level or strata of your services to help them assist you better. You can go with one-stop source BPO or prefer to go with the ones which specialize in the respective areas or certain segments.

Discover an entire new way to save your costs and resources while expanding your business with Call Center Operations and Cally Parkar in charge of development process there. An eminent name in BPO outsourcing services, you can be rest assured of high-quality world class customer care services.