Agent Training In Style of Call Center In India

Training agents is one of the most crucial ingredients for delivering enhanced customer satisfaction and we, at Call Center In India, understand this very well. We implement some of the most effective and globally tested training strategies to prepare our agents for the task ahead. Our training programs are systematically designed to train our agents in the best possible way so that they are able to deliver enhanced customer satisfaction. Our management team and the training department puts in a lot of effort and time to design and implement the training sessions.

Mentioned below are a few key features of our training program.

1. We provide training to our call center agents on the same technology which they would be using after the training program. We have been trying this methodology since a long time and it has always delivered great results. Moreover, agents feel very comfortable when they are transferred to the floor as they are already familiar with the technology and equipments present there.

2. Our managers, team leaders and supervisors always keep on reminding agents of what they need to say during calls. They try to stay on board with as many agents as possible and remind them of things that they need to say or had forgotten to say during the calls. This provides a kind of individual trainer or mentor to each agent.

3. The reports, statistics and call monitoring are of no use if they are not used properly. At our global delivery center, we provide our agents with some quality time during which we allow them to review their performance and provide them with proper feedback. This helps us to run an on-the-job training program. The agents are allowed to listen to some of their own calls which they made on that very day so that they can know what was wrong with it. As the memory of those calls is still fresh in their minds therefore they are able to easily connect with the theme and requirements of the calls.

This was just a glimpse of how we train our agents and make them capable of delivering best call center services India. We believe that our world class training program has been an important factor in making us one of the best outbound and inbound call centers in the BPO industry. If you like our training methodology or want to add some of your own suggestion, then please feel free to leave a comment below.

Success of the Call Centers with Chat Support

After the initiation of Google, all the information hunters try to find out relevant modes through which the reply is fast and cost effective. For example, if you scroll a website, you may find a button you can click to access a live customer service representative. Well, this is one of the latest web applications that can answer your questions without picking up the telephone. This is an effective way for small and growing businesses to represent the professional image, and offer the service of a large corporation.

The chat support services are integrated using software that is professionally managed by the web developers. The call centers of the modern times are using this communication tool to mitigate telephone inquiries.



Key reasons to have Call Centers India, Chat support in your inbound call center:

Highly consistent and inexpensive live chat application software with no setup fee or hidden costs.

No software downloads, no installation, no server maintenance, no additional bandwidth required and no hardware upgrades necessary .

Provides live chat support remotely from any computer, anywhere in the world via the Internet, even away from your office.

Invisibly redirect your site visitors to the more important web pages on your website
Hosted and maintained on high-end servers for fastest response time with no overloading
User-friendly interface and effortless navigation, no technical background or knowledge is necessary.

Focus your efforts on growing your business and servicing your customers while we manage your website and phone inquiries.

All the chat support services are professionally managed by technicians and the adept customer service representatives. They can handle the customers and allow them to leave the inquiries directly. If the support needed is technical, the agents will guide them right then or take some time to allow a special access to a different department. Big companies employ the technology of chat support to improve their customer service and sales interactions. There are many customers who stopover a website for immediate answers and need attention. This option with an inbound call center is seamless for those businesses that are understaffed and wish to save money. A small feature like this can translate into a better image for your company as well as increased sales.

Outsourcing to Offshore Telemarketers: A Better Option for your business

Outbound call centers are abounding in many parts of the globe. They help many business organizations worldwide for their marketing needs. Most of these call centers are being run by professional telemarketers that have amassed a substantial amount of knowledge and understanding about different verticals through training and experience. Still, one of the main questions of business owners is whether to outsource their telemarketing services to an inshore or offshore outbound call center.

Many have already outsourced their business’ sales services to an inshore outbound call center. However, the possibility and outcome of the sales campaign from these inshore telemarketing firms may be not as promising as outsourcing to offshore companies. There are many reasons why hiring the services of these professional telemarketers that are outside the jurisdiction of one’s locale or country is better than going for inshore telemarketing services.

Let us take a look at these reasons to gain a better understanding about this concept.


1. Offshore telemarketing firms provide complete experience and mastery over a certain business sector.

I highly recommend you evaluate this particular blog post really carefully, the challenge and the plans have several varieties. Most offshore telephone marketing firms provide telemarketing services to a worldwide clientele. This makes their knowledge, understanding, and experience to not be limited within their own city’s walls. Hence, these offshore telemarketers have already gained the necessary requirements and qualifications to know about their clientele’s targeted business sectors.

2. Offshore telemarketing services have great understanding about various lifestyles and cultures from different countries.

If a business wants to target other companies that aren’t within their country or city’s jurisdiction, these offshore telemarketing firms have the experience and knowledge of other cultural and economic standards. This provides businesses to gain that much needed competitive edge that enables them to expand their businesses worldwide.

3. Telemarketing firms that are outside one’s locale can continue its operations even when the business’ operations have stopped for the day.

Most offshore telemarketing firms have services that continue even at the dead of night. These firms are able to effectively target countries that are located from halfway around the world. So if one’s business has already stopped its operations for the day, these telephone marketing firms have ready and willing call center agents to pursue in getting quality business deals for their clientele.

4. Offshore telemarketing costs are far more inexpensive than inshore services.

Hiring the services of a telemarketing firm outside a certain business’ locale has been seen to have lesser costs compared to hiring within the city or country. There have already been many reports that overall costs of offshore telephone marketing companies are that of 25% lesser than most inshore telemarketing services in the US alone.

5. Many foreign telemarketing firms have multilingual support and a great mastery of the English language at the same time.

Since these telephone marketing companies are outside a country’s jurisdiction, most of these firms have multilingual support that will enable one’s business to target clients and prospects that are having trouble understanding the English language. In addition to knowing other languages, a normal prerequisite for these telemarketing firms is the mastery of the English language for their call center agent as it’s the most widely used language in the world.

These are but a few reasons why outsourcing to offshore telemarketing firms is better than searching for an inshore one. For a business to gain success and growth in a worldwide scale, outsourcing to these foreign firms is the best thing that they can do for their sales campaigns.

The Master Key to Outsource Inbound Call Center-Call Centers India

Customer administration in diverse behaviors brings you long term partnership and healthy profits. In order to reach the extreme heights through effective advanced channels, you need a guardian that redirects your business to a stable position. And especially if your firm is looking for a string hold BPO services in India, then the answer is Call Centers India.

While customer support remains its leading offer, Call Centers India has been fascinating business establishments requiring order taking, inbound call center services and outbound call center services coupled with E-mail support, chat support, help desk, live answering services and technical support. The call center provider soon will be introducing customized price packages designed to suit the budget of each client across the globe.

Our professional lineup can fetch your business to a brand level. Let a fluent English speaker handle the public relations process with the creative team market your business. Experience the call center services with personalized solutions and attract the existing customers to your side. Technology is a pillar in the foundation of our ethical business that brings freshness and innovation in the style of our working with the customers. Our two-way and responsive approach to problem-solving of customers motivates innovative and effective solutions. Clients appreciate this approach since, it means we are listening to their needs and conveying their voice to the impending customers.

How our inbound call center services can help your firm to develop:

.More than a decade of experience in call center industry
.Internationally recognized inbound call center services
.Helpful to achieving sales target across the global market
.Experience and adept professionals
.Assuring about accurate outbound call center services
.Save up to 60% at inbound call center services cost

Call Centers India provides eminent BPO solutions in the areas of inbound calling, outbound calling, telemarketing, software development; Outsourcing Services for industries such as finance, insurance, retail, IT, communications, etc. Call Centers India has proficient experts for BPO and call center executives that ensure a quick and effective outsourcing project. Get to know more by visiting us at http://www.callcenterinindia.net

Call Center Outsourcing – Explaining the Optimistic Side

Call center outsourcing is a very common phenomenon that is gaining an acclamation for initiating the importance of these customer service units into the mainstream business.
The importance is better explained with a special attention to the necessity of the businesses that needs a third-party to look after their hardcore competencies that are related to customer service and related matters.

As this trend is much considered as a business strategy, we can easily feel that this is an endless demand in the realm of customer service industry. BPO Services has gone much better and standards have been maintained with the sophisticated technology.
Here are some of the positive aspects that are considered to be very applicable in all the commercial establishments believing in customer orientation.

Time Miscellanies of BPO call centers: Outsourcing is suitably the best option when your business is spread across the globe and your clients are all bases in different time zones.

Customer assistance at all times can be easily delivered and it becomes easier for you to achieve the utmost faithfulness of your loyal customers if they are specially treated.
As the companies are all operating with twenty-four hour assistance, you can ensure that all the customer inquiries and order taking requests are efficiently handled.

Preparation is always the priority in BPO services:

The reputed BPO companies are all prepared to handle your project and makes sure that the targets are fulfilled as directed by the clients. Training is always on top and that is why you get the best results from the skilled supporter of your

Starting from recruiting to managing, training to delivery, and all the processes are extremely handled with a positive approach. This ensures that all the phase of micro managing, scheduling, etc. is the professional responsibilities of the outsourced contact center.

Direct Focus on Business development: The BPO entitled to handle the responsibilities of the business development guarantees business leads with their effective strategies that can lead to the faster growth and customer response.

The call centers have a great data base of the customers and they can easily approach a special community that might take a great importance in that specialized product or service.

Technology friendly: The industry dealing with the contact center can trust upon the standard of technology. Present day businesses are all technology friendly and it becomes very reliable for businesses firm to outsource their projects that are adhering to the best technologies.


Cally Parkar is associated with Call centers India. CCI encompasses the range of varied support services such as call center services, F&A Outsourcing, call center outsourcing services, email/chat support, research wings, outbound, BPO services, back office support, Software Development, IVR Services and Infrastructure Management solutions.

Customer Surveying Leads To Deliver Offshore Call Center Services

Customer is the elementary asset of any business style. In order to gain an assertive command over the market condition and the behavior, it is very much essential that a conductive research or survey is initiated so that the future remains safe and controlled. With this witty approach, BPOs dealing with offshore call center services have proved to be better in their project delivery and gained better revenues in the long term.

An effective surveying allows the customers to explain their demands and how they want them exactly. The feedback of the customers can be used repeatedly for many purposes and could be even sold to the companies that have been dong similar research in the same subject.
To enhance a better surveying in the call center development process, various surveying tools have been empowered to accomplish many objectives. In addition, these tools, offshore chat supports to identify and retort immediately to issues raised by customers. This marks in an improved customer experience and diminishes operating expenses, by foiling a high volume of calls correlated to the identical problem. The client retention rate increases a lot more.
Some of the benefits of surveying for both inbound call center and outbound call center:

1. Accessibility of accurate alerts.
2. If an inbound call center is conducting a survey, they can report the management of unhappy customers, in real time. In addition, the management can improve their services and add better level of customer satisfaction.
3. Real-time signals afford notification to management when a money-making or high value customer has a delinquent.
4. Emergency can be predicted and businesses can tend to change their strategy to get into a normal state. An outbound call center can explore the roles played by the agents, broken processes or systems, in staffing, procedures and core services.
5. Communication of customer comment in true time can be easily guaranteed in an outbound call center.
6. Better training can be integrated for the call center agents. This will improve better results and bring lesser companies from the customers.
7. Company goals initiated by the offshore call center services will surely touch the sky.