Monday, February 27, 2012

Success of the Call Centers with Chat Support


After the initiation of Google, all the information hunters try to find out relevant modes through which the reply is fast and cost effective. For example, if you scroll a website, you may find a button you can click to access a live customer service representative. Well, this is one of the latest web applications that can answer your questions without picking up the telephone. This is an effective way for small and growing businesses to represent the professional image, and offer the service of a large corporation.

The chat support services are integrated using software that is professionally managed by the web developers. The call centers of the modern times are using this communication tool to mitigate telephone inquiries.



Key reasons to have Call Centers India, Chat support in your inbound call center:

Highly consistent and inexpensive live chat application software with no setup fee or hidden costs.

No software downloads, no installation, no server maintenance, no additional bandwidth required and no hardware upgrades necessary .

Provides live chat support remotely from any computer, anywhere in the world via the Internet, even away from your office.

Invisibly redirect your site visitors to the more important web pages on your website
Hosted and maintained on high-end servers for fastest response time with no overloading
User-friendly interface and effortless navigation, no technical background or knowledge is necessary.

Focus your efforts on growing your business and servicing your customers while we manage your website and phone inquiries.

All the chat support services are professionally managed by technicians and the adept customer service representatives. They can handle the customers and allow them to leave the inquiries directly. If the support needed is technical, the agents will guide them right then or take some time to allow a special access to a different department. Big companies employ the technology of chat support to improve their customer service and sales interactions. There are many customers who stopover a website for immediate answers and need attention. This option with an inbound call center is seamless for those businesses that are understaffed and wish to save money. A small feature like this can translate into a better image for your company as well as increased sales.


Monday, February 6, 2012

Outsourcing to Offshore Telemarketers: A Better Option for your business

Outbound call centers are abounding in many parts of the globe. They help many business organizations worldwide for their marketing needs. Most of these call centers are being run by professional telemarketers that have amassed a substantial amount of knowledge and understanding about different verticals through training and experience. Still, one of the main questions of business owners is whether to outsource their telemarketing services to an inshore or offshore outbound call center.

Many have already outsourced their business’ sales services to an inshore outbound call center. However, the possibility and outcome of the sales campaign from these inshore telemarketing firms may be not as promising as outsourcing to offshore companies. There are many reasons why hiring the services of these professional telemarketers that are outside the jurisdiction of one’s locale or country is better than going for inshore telemarketing services.

Let us take a look at these reasons to gain a better understanding about this concept.


1. Offshore telemarketing firms provide complete experience and mastery over a certain business sector.

I highly recommend you evaluate this particular blog post really carefully, the challenge and the plans have several varieties. Most offshore telephone marketing firms provide telemarketing services to a worldwide clientele. This makes their knowledge, understanding, and experience to not be limited within their own city’s walls. Hence, these offshore telemarketers have already gained the necessary requirements and qualifications to know about their clientele’s targeted business sectors.

2. Offshore telemarketing services have great understanding about various lifestyles and cultures from different countries.

If a business wants to target other companies that aren’t within their country or city’s jurisdiction, these offshore telemarketing firms have the experience and knowledge of other cultural and economic standards. This provides businesses to gain that much needed competitive edge that enables them to expand their businesses worldwide.

3. Telemarketing firms that are outside one’s locale can continue its operations even when the business’ operations have stopped for the day.

Most offshore telemarketing firms have services that continue even at the dead of night. These firms are able to effectively target countries that are located from halfway around the world. So if one’s business has already stopped its operations for the day, these telephone marketing firms have ready and willing call center agents to pursue in getting quality business deals for their clientele.

4. Offshore telemarketing costs are far more inexpensive than inshore services.

Hiring the services of a telemarketing firm outside a certain business’ locale has been seen to have lesser costs compared to hiring within the city or country. There have already been many reports that overall costs of offshore telephone marketing companies are that of 25% lesser than most inshore telemarketing services in the US alone.

5. Many foreign telemarketing firms have multilingual support and a great mastery of the English language at the same time.

Since these telephone marketing companies are outside a country’s jurisdiction, most of these firms have multilingual support that will enable one’s business to target clients and prospects that are having trouble understanding the English language. In addition to knowing other languages, a normal prerequisite for these telemarketing firms is the mastery of the English language for their call center agent as it’s the most widely used language in the world.

These are but a few reasons why outsourcing to offshore telemarketing firms is better than searching for an inshore one. For a business to gain success and growth in a worldwide scale, outsourcing to these foreign firms is the best thing that they can do for their sales campaigns.